Hey, Heifers! Phone calls are not my favorite thing in the world. I tend to feel put on the spot and usually think I’m going to sound like an idiot. But, over the years I’ve built up some phone call skillz and thought I’d share some of my tips with you! Mostly, just know that it’s okay if you hate phone calls. But hey, if you’re reading this, go ahead and make that phone call you’ve been putting off! I believe in you!
00:00 Calling all phone-call-phobes!
1:22 Texting has helped reduce the amount of phone calls we’ve had to escape. But that also means we’re a little more rusty at dealing with phone calls. Most likely the phone calls we’re having to deal with are business or appointment wise (doctor stuff, prescriptions, insurance, etc.).
6:04 Make a script for your call!
11:16 Don’t sweat what customer service thinks of you. They’re most likely working from a script as well and have been asked everything under the sun. Kindness goes a long way!
14:15 Make your phone call in a cozy/safe environment (in bed, your torture chamber, McDonald’s bathroom, etc.).
15:17 Also, you can come up with contingency plans. The final escape.
16:21 The phone call anxiety gets better the more you do it. I’ve personally become more comfortable asking questions and that’s really helped me feel more confident going into more phone calls.
17:42 What’s the worst that could happen? They either don’t know the answer to your question or the person is blunt. If anyone is rude to you, you have a choice to not return to those establishments, hang up, or compartmentalize the call and remember that they do not define your worth or character!
20:37 Also, it’s okay if you never feel comfortable making a phone call! There are things in this life that we just find yucky no matter what. But it can get better and manageable with work (def recommend therapy–again, I’m not a professional).
18:43 Don’t sit on a call. The longer you wait, the worse your anxiety becomes.
21:51 Outro! Stay safe, Heifers!